CCaaS - Sales View

Ideal Customer

Prequalifying Questions

Organizations with the following characteristics typically see benefits from implementing a CCasS solution:

• Any type of business that communicates with their clients/patients (email, chat, text, voice).

• Companies operating Contact Centers (inbound/outbound)

• Companies currently operating an on-premise Contact Center solution looking to realize cost savings

• Customer experienced an outage with their on-premise Contact Center solution recently

• Customer wanting better reporting and analytics on their customers

• Customers wanting better management oversight for call center employees

How do your clients contact you today?

• Do they dial a toll-free number, use your website or email? Typically, this would indicate they have some type of call center or specialized group to handle their inquiries.

• What is the experience like for the clients?

What are your pain points associated with your current solution?

• Do you have an IVR in place to offer self-service capabilities for your customers?

• Do you offer any other channels (Text, Chat, email) besides voice for your customers?

• Are you pleased with your reporting?

• Do you lack redundancy?

Does your current solution lack modern features (IVR, Omni-channel, WFO, etc)?

Are you struggling with managing multiple vendors?

Is your current solution nearing end-of-life?